Delivery Policy
DELIVERY POLICY
Last updated: 12/11/2025
The company BEYOLI, headquartered at 60 Rue François 1er, 75008 PARIS, is committed to offering reliable delivery options tailored to its customers' needs. This policy details the terms, deadlines, and delivery methods applicable to all orders placed on our website.
1. Delivery methods and times
We offer three delivery options:
Standard Delivery (3 to 5 business days) – €4.90
Pick-up Point Delivery (3 to 5 business days) – €4.90
Express Delivery (1 to 2 business days) – €7.90
Note: The indicated times are estimated in business days (excluding weekends and public holidays) and may vary depending on your place of residence, periods of high demand, or exceptional events (strikes, weather conditions, etc.).
2. Delivery zones
We deliver exclusively in mainland France, including Corsica and Monaco.
Delivery to overseas departments and territories and internationally is not currently available, but we are working to expand our delivery zones.
If you require delivery to a specific country, please contact us to explore the possibilities.
3. Order processing and shipping
3.1. Processing times
Orders are processed and shipped from Monday to Friday, excluding public holidays.
Orders placed before 12:00 PM: Shipped the same day.
Orders placed after 12:00 PM: Shipped the next business day.
Orders placed during the weekend or on a public holiday will be shipped on the next business day.
3.2. Shipping confirmation
Once your order has been shipped, you will receive a confirmation email containing a tracking number to track your package in real-time.
4. Delivery fees and promotional offers
Delivery fees are fixed and mentioned during the checkout process.
FREE delivery: We offer free standard delivery for all orders over €62 (excluding promotions and discounts).
Delivery fees are non-refundable in case of returns, unless the return is due to an error on our part.
5. Tracking and receipt of your order
5.1. Delivery tracking
Upon shipment of your order, you will receive a tracking link allowing you to track your package on the carrier's website.
If you do not receive this email, please check your spam folder or contact our customer service.
5.2. Absence at the time of delivery
If you are absent at the time of delivery, the carrier may drop off your package at a relay point near your address or reschedule a delivery according to the carrier's terms and conditions.
If the package is not collected within the timeframe specified by the carrier, it will be returned to our warehouse. The re-shipment costs will be borne by the customer.
6. Delivery issues and claims
BEYOLI undertakes to ship your orders with care. However, unforeseen events may occur.
6.1. Delivery delays
If your order has not been delivered within the estimated timeframe, please follow these steps:
-
- Check the tracking of your order via the link provided in your shipping email.
- Contact the carrier for more information on the status of your package.
- If the problem persists, contact our customer service at [contact email].
6.2. Lost or damaged package
If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date.
We will open an investigation with the carrier and offer you a solution (refund or re-shipment of the product).
6.3. Incorrect or incomplete address
BEYOLI cannot be held responsible for delivery errors due to an incomplete or incorrect address provided by the customer.
If the package is returned to the sender due to an incorrect address, the re-shipment costs will be borne by the customer.
7. Contact and assistance
If you have any questions about our delivery policy, you can contact us:
Email : support@beyoli.co
We undertake to respond to all your requests within 48 business hours.